Data Subject Requests are one of the most difficult areas to cover under the GDPR. Companies mostly struggle with data portability and right-to-be-forgotten. However, every one of the data subject rights requires different workflows to register, process, fulfill and document data subject requests. All while keeping track of response time and assuming you can locate the data in the company’s system.
Any violation of those rights provokes the highest penalties under the GDPR while the risk of a bad reputation can affect companies’ opportunity to build solid and trustworthy customer relationships.
The company is also obligated to communicate any rectification or erasure of personal data or restriction of the processing. Notification must be sent to the data subject without delay and within one month of the receipt of the request. That is a challenge!
Data Privacy Manager is a platform for orchestration and management of data subject’s rights. It automates the entire process so that the IT systems, where the data is stored, can execute user requests timely and accurately.
The process becomes an automated workflow giving you clear insight every step of the way, from the registration of a user request, through the process of the request approval and data processing, to the notification of the user about the outcome of the request.
Most importantly, the Data Privacy Manager represents one central place for the supervision of requests and provides DPO with all the information necessary for managing data subjects’ requests within the limits of the response date.
Combined with Privacy Portal as a customer-facing channel it gives company flawless insight into communication preferences of data subjects, their preferred language of communication, and the purpose of data processing, while data subjects can opt-out as easily as they opted-in.
While Organizations have been busy collecting consents and putting together compliant Records of processing activities, the data removal remained overlooked, or maybe postponed? Most of the Organizations have by now documented data retention policies and have a good idea about how long they can keep the data. Data retention starts when one of the following scenarios happen: The initial purpose for data collection and processing has expired. Usually, a product or services contract with an individual has expired, an insurance policy has expired or individual stopped using a product or a service…